Shipping policy
We want your Freyaa order to arrive safely and with clear expectations from the moment you order through final delivery.
Order Processing
Please allow up to 2 business days for order processing. During this time, our team prepares and quality-checks each item before dispatch.
You will receive:
- An order-confirmation email after placing your order
- A shipping-confirmation email with tracking information after your package has been handed over to the courier
Shipping times begin after order processing is complete. Business days do not include weekends or public holidays.
Shipping Options and Delivery Estimates
Standard Shipping — $20 Flat Rate
- Processing time: Up to 2 business days
- Shipping time after processing: 8–10 business days
- Total estimated delivery time: Up to 10–12 business days
Free Standard Shipping — Orders of $150 or More
- Processing time: Up to 2 business days
- Shipping time after processing: 8–10 business days
- Total estimated delivery time: Up to 10–12 business days
- Shipping cost: Free
The free-shipping threshold is calculated after discounts and before taxes, duties, tariffs or other applicable charges.
Delivery times are estimates and may be affected by customs processing, courier disruptions, severe weather, public holidays or circumstances outside our control.
Express shipping provides faster transportation after processing but does not guarantee a specific delivery date or expedited customs clearance.
Tracking Your Order
Your shipping-confirmation email will include a tracking number or tracking link. Tracking information may take some time to update after the courier receives your package.
For tracking assistance, email hello@freyaa.us and include your order number.
Duties, Tariffs and Import Charges
Customs duties, tariffs, taxes, import charges and courier processing fees are included in the product price or shipping charge. There is nothing further to pay on delivery.
Please Check Your Delivery Address
Please review your shipping information carefully before placing your order. Your address should include:
- Recipient's full name
- Complete street address
- Apartment, suite or unit number, if applicable
- City and state or province
- ZIP or postal code
- Telephone number
- Email address
If you notice an error after placing your order, contact us immediately at hello@freyaa.us.
We will do our best to help, but an address may not be changed after an order has entered processing or been shipped. Additional shipping charges may apply if an order must be reshipped because an incomplete or incorrect address was provided.
Delivery Attempts
Depending on the courier and delivery location, someone may need to be present to receive the package.
If delivery cannot be completed, the courier may:
- Attempt delivery again
- Leave instructions for another delivery attempt
- Hold the package at a nearby pickup location
- Contact you for additional information
- Return the package to the sender
Please follow the courier's instructions promptly to prevent your package from being returned.
Delayed Orders
Most orders arrive within the estimated delivery timeframe. However, delays may occur because of customs processing, weather, holiday volumes, courier disruptions or other circumstances outside our control.
If your tracking has not updated for an extended period, email hello@freyaa.us with your order number. We will contact the courier, request an update and help determine the appropriate next steps.
Lost Packages
If your package appears to be lost in transit, contact us so we can open an investigation with the courier. Courier investigations may take several business days.
If the courier confirms that the package was lost in transit, we will work with you on an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, store credit or refund.
If a package is marked as delivered but cannot be located, we may first ask you to:
- Check around the delivery location
- Confirm the shipping address on your order
- Check with household members or neighbours
- Check with your concierge, reception desk or building office
- Contact the courier for delivery details
Products Damaged During Delivery
We carefully package every order to help protect it during transit.
If your package or product arrives damaged, contact us within 14 days of delivery at hello@freyaa.us with your order number and a photo of the issue. We'll send a prepaid return label and replace the item at no cost to you.
Please keep the product, original tags, packaging and shipping materials until our team has reviewed your request.
Full details are in our Refund Policy.
Refused, Unclaimed or Undeliverable Packages
If a package is refused, left unclaimed or returned because delivery could not be completed, we will contact you after it is returned to us.
Additional shipping charges may apply if you ask us to resend the order. Original shipping charges, customs charges, return-to-sender fees and reshipping costs are non-refundable.
Split Shipments
Items from the same order may occasionally be sent in separate packages. If this happens, you may receive multiple tracking numbers.
You will not be charged additional shipping fees solely because Freyaa divided your order into multiple shipments.
Order Cancellations
We begin preparing orders shortly after they are placed.
To request a cancellation, contact us immediately at hello@freyaa.us. We will do our best to assist, but cancellation cannot be guaranteed after an order has entered processing or been shipped.
Questions About Your Delivery?
Email hello@freyaa.us with your order number, and our customer care team will assist you as quickly as possible.